Company Name:	Graceful Earth Inc.
Company Address:	838 Kealahou Street, Honolulu, HI 96825
Country:	U.S.A.
Phone Number:	(808) 394-2832 / Toll Free: (877) 697-7300 / Fax: (808) 394-2832 9:00 a.m. - 7:00 p.m. Monday - Friday 10:00 a.m. - 5:00 p.m. Saturday Hawaiian Time
Contact Person:	Kenneth W. Friedenberg
Website:	www.gracefulearth.com / www.analysisofhair.com
Email:	info@gracefulearth.com
Payment:	We currently accept Visa, MasterCard, American Express, Discover and derivatives of these brands. We also accept Checks and Money Orders by mail only.
Security:	Our payment gateway is an online real-time service provided by USAepay. They are one of the leading online payment processing companies in the world. Resulting in transactions placed in secure environments (SSL) without detailed credit card information. A confirmation message (i.e. OK / NOT OK) is the only information provided to us from 2 Checkout and signifies the final stage of your transaction. With 24/7 fraud protection and a support team 2 Checkout is highly secure and endorsed by BBBOnline (The Better Business Bureau). A confirmation message detailing credit card approval status and purchases is sent to you.
Shipment:	Graceful Earth Inc. delivers products by USPS mail and UPS.       This is a 3- 4 day service to your destination from Hawaii.
Returns:	Return policy - items that have listed prices on our web pages will be accepted for return within 30 days of receiving your order. The products must be brand new (never used) and in perfect condition with all manufacturer's packaging. Customers are responsible for shipping charges on returned merchandise and for shipping new products. Refund credit does not include shipping charges. We do not accept returns for used or assembled products. We do not sell used products and you will not receive any used or refurbished merchandise from us. If you need to return any merchandise to Graceful Earth Inc., please enclose a copy of your shipping slip sent with your order along with the original packaging and product and send it to: Graceful Earth Inc. 838 Kealahou Street, Honolulu, HI 96825 Hair Analysis returns-  After a hair analysis kit has been sent any cancellations thereafter can be refunded with the return of the kit to Graceful Earth Inc. and will be subject to a $5.00 cancellation fee.
Non Returnable Items:	Items that are not brand new and/or missing any of the manufacturer's packaging cannot be returned. Items that are "special ordered or quoted" cannot be returned.
Refunds and credits:	We will issue a credit or refund within 5 business days from receipt of your returned merchandise. If payment for the returned products were made by credit card, then the credit will be applied back to the same credit card. If the product was purchased with a check or money order, a refund check will be issued to you.